Appointments

Appointments can be made in person or by telephoning the surgery on 01252 872333 during surgery hours.

We encourage patients to see the doctor they are registered with where possible so that continuity of care can be given.

If your usual doctor is not available and your problem is urgent, you will be seen by another doctor or Nurse Practitioner that day. Please remember that in an urgent appointment it is likely that the doctor will only deal with the immediate problem and that your length of wait may depend on the number of patients waiting to be seen. Please only use this service when your problem cannot wait until the next routine appointment available.

Our receptionists are well trained and maintain complete confidentiality – feel free to ask their advice if you are unsure, so that they can help you make best use of the services we offer. They will ask for a brief reason for yor visit. This ensures that you are seen by the person best able to help you and also allows the doctor or nurse to plan for your visit.

If you cannot keep an appointment, please inform us as soon as possible so that it can be offered to another patient. You can cancel (but not make) appointments by following the link on the home page.

Please remember, an appointment is for one person only and separate appointments should be made for each person requiring a consultation.

All of our routine appointments can be booked in advance. Our phones are very busy first thing in the morning, so booking non urgent appointments a little later overcomes this difficulty.

We offer a range of appointments with our GP’s and nurses. We offer appointments in the morning, over lunchtime, in the afternoon and early evening.

For those who work out of the area and cannot see their doctor or a nurse during normal surgery hours, there are a limited number of appointments available on Monday evenings and Saturday mornings. These appointments have to be booked beforehand.

Text Service

If you have a mobile phone, please make sure that we have your number. We offer an appointment reminder service by text. Contacting patients by text is also quicker and cheaper than writing. 

Disabled Access

There are disabled parking spaces close to the front door. Wheelchair access is available to all rooms. We have disabled toilet facilities. A wheelchair for patients’ use is available – please ask at reception.

We can arrange interpretation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Telephone Advice

You may book a telephone appointment with your doctor by calling the practice on 01252 872333

Nurses are also available to offer advice on minor ailments - please book a call at Reception or on 01252 872333

Timetable of when your doctor usually runs a surgery:

*** We also offer appointments on Monday evenings and alternate Saturday mornings, although the doctor covering these appointments will vary